The best thing about landing a new customer is knowing that you have a very good shot at doing repeat business with this person if you can make them happy. Your service needs to go above and beyond if you are interested in bringing in serious profit and retaining your customers. You can’t just sell your customer a product or provide them a service and expect them to come running back to you unless you make their experience memorable. You may be wondering how you are expected to do this. Well, it just might be surprisingly easy in many cases.
Work on Your Customer Service
A friendly word and a smile can go a long way to bringing a customer back. However, you can do much more than this. Reach out to your customers and get to know them. Refer to them by name and remember how you helped them out last time. You don’t have to do anything fancy. Just keep records and refer to them when needed.
Use Email
Ask for your customers’ email addresses when doing business with them. Let them fill out questionnaires in an effort to make their experience a better one. You will never know what you need to work on unless you learn from your customers. Plus, by having their email addresses, you can send out a reminder every month asking if they need assistance with anything else or would like to reorder. Once again, it is nothing complicated. You are just making sure that everyone is happy with what you offer.
Keep Your Word
If you tell your customer, a job is going to be completed by Friday, then you better make sure it is. If this means staying late and working extra hours, so be it. Your word means everything in business and if you fail to keep your promises, people will know about it quickly.
The same can be said for the products you offer. If your supply management is not running correctly, your customers will not be reordering. Supply chain management can be difficult to run smoothly. Luckily, you can try the FinancialForce SCM and it should help you manage the flow of goods and services and make certain you know where the products are from point of origin until it arrives in the consumer’s hands. This software is bound to keep your customers happy as they will be able to depend on your business throughout time.
